Shipping policy

Every Stone The Raven piece is handmade, so in some cases please allow time for your piece to be made before it ships.

PROCESSING TIME
Many pieces are made to order. Made-to-order and custom pieces require additional time to be crafted before they ship, and this time is in addition to shipping time. Making times vary by piece and are listed on each product page. For custom-designed pieces, I'll give you an estimated timeline when we discuss your design.

SHIPPING RATES (UNITED STATES)
All orders ship with USPS.
• Standard shipping (USPS Ground Advantage, 2–5 business days): $8
• Free standard shipping on orders of $100 or more
• Express shipping (USPS Priority Mail, 1–3 business days): $15

Delivery times are estimates from USPS and begin once your order ships, not from the day you place it.

TRACKING
Every order ships with tracking. You'll receive an email with your tracking number as soon as your order is on its way.

INTERNATIONAL SHIPPING
I currently ship to Canada and Australia via USPS First-Class Package International for a flat rate of $20. Delivery typically takes 6–20 business days.

UK and EU customers: you're welcome here too! Email me at allegra@stonetheraven.com with the piece you'd like and your country, and I'll send you a shipping quote and a secure checkout link.

International customers are responsible for any customs duties, import taxes (such as VAT) and carrier handling fees charged by their country on delivery. These fees are set by your country, not by me, and are not included in your order total.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. I'm not responsible for orders shipped to an incorrect address provided at checkout. If you notice a mistake, email me right away and I'll fix it if your order hasn't shipped yet.

LOST OR STOLEN PACKAGES
If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first. I'm happy to help you file a claim with USPS, but I'm not able to replace packages marked as delivered.

DAMAGED IN TRANSIT
See my Returns, Resizing & Repairs policy for how damaged deliveries are handled.

Questions? Email allegra@stonetheraven.com.