Refund policy

Every Stone The Raven piece is handmade to order, and I want you to love wearing it for years to come. Here's how returns, resizing and repairs work.

RETURNS
• You can return any piece within 30 days of delivery, including pieces made in a custom size.
• Fully custom-designed orders cannot be returned, since they're created especially for you.
• Please return pieces in the condition you received them. Return shipping is the customer's responsibility, and I recommend using a tracked shipping service.
• Refunds are issued to your original payment method once the returned piece has been received. No refund can be issued before then.

RESIZING
Piece doesn't fit quite right? I'm happy to resize it! There's no time limit on resizing. The resizing itself is free; just cover the cost of shipping to me.

REPAIRS
If your piece breaks at any time, I'm happy to repair or replace it. Just send it back. The repair itself is free; just cover the cost of shipping to me.

Lost stones or beads: if a stone, bead or charm falls off, these are handled case by case. I'll do my best to fix it, but in some cases a repair may not be possible (for example, if the original stone can no longer be sourced). If that happens, I'll reach out to talk through your options.

DAMAGED IN TRANSIT
If your order arrives damaged, please email me within 7 days of delivery with your order number and photos of the damaged piece and its packaging. I'll send you a prepaid label to return the damaged piece, and your replacement will be sent as soon as the return is on its way.

HOW TO START A RETURN, RESIZE OR REPAIR
Email allegra@stonetheraven.com with your order number and what you need, and I'll send you instructions for sending your piece back. Please reach out before shipping anything so I know it's coming!